Chargeback prevention
Chargeback prevention, built into checkout.
Fewer disputes start when customers recognize the charge, get tracking and can cancel easily.
- Customer doesn't recognize charge$64.00Refunded first
- Item not received$118.00Tracking sent
- Subscription cancelled, still billed$29.00Refunded · plan closed
Before a dispute
Answer the alert before it becomes a dispute.
Chargeback alerts arrive, and rules decide: refund, send tracking, or prepare evidence.
- Alert: not recognized · $64.00Order 20412, delivered
- Rule: under $100 and deliveredRefund instead of fighting
- Refund issuedCustomer emailed
- No dispute filedRatio unaffected
At checkout
Customers recognize what they paid for.
Clear descriptors, billing reminders and one-click cancellation remove the common reasons.
- Statement name matches the storedescriptor
- Reminder before each renewalsubscriptions
- Cancel link in every receiptone click
- Tracking written back to the ordershipping
When one is filed
Evidence gathered before the deadline.
Receipts, delivery proof, terms accepted and customer messages, packed per dispute reason.
- Order receiptattached
- Carrier delivery scanattached
- Terms accepted at checkouttimestamp
- Customer emails2 attached
Packet readyBefore the response deadline
Questions
Asked on most calls.
- Can disputes be stopped completely?
- No. Most common causes can be removed, and alerts give you a chance first.
- Should we fight every dispute?
- No. Good chargeback management refunds small delivered orders when an alert arrives.
- What evidence wins disputes?
- It depends on the reason code: delivery proof, terms accepted, or usage records.
- What chargeback rate is too high?
- Visa flags U.S. merchants at a 1.5% fraud-and-dispute ratio with 1,500 or more a month.
- What does a build cost?
- Every build is custom, so it is scoped and quoted on the call.
Chargeback prevention
Show us your last ten disputes.
Thirty minutes with the people who build it.
